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We understand that privacy is
important to you, and we promise to look after your personal information.
Any personal information you provide to us will only be used and
recorded in accordance with the Data Protection Act. We will not
sell any information about you to any other party.
What information do we collect from you?
We will only have information about you if you willingly provide
it. The information you provide is referred to as personal information.
Please make sure you update your personal information if any
of your details change.
In order to do any of the following, you will need to provide
us with certain details:
- place an order
- sign up for e-newsletters
- enter competitions
- take part in a survey (in this instance, your details will
be passed to a third party for research purposes only)
- give feedback to us
The details you provide may include your
name, email address, delivery address, telephone number, credit
or debit card
number and the
card's expiry date. How will we use it?
We will use this information to fulfil any order and to communicate
with you when necessary. If you provide us with your debit or
credit card details, we will record them so that you can save
time and use them when you next order with us.
We may also use your personal information to contact you about
news and offers that we think may interest you, or to tell you
if we change anything important about how the website works, or
the terms of use of the website.
If you decide at any point that you no longer wish to receive
messages of this nature, please Contact Us and send an email to
let us know. Alternatively, click to unsubscribe at the bottom
of any of the emails you receive.
Please note that if you telephone us, calls may be recorded for
training purposes.
We may use these details for validation checks, as outlined below.
Will we share your personal information with anyone else?
We may want to share your personal information with other reputable
companies and businesses working with us, such as our email provider.
We will never release your personal details to any outside company
for mailing or marketing purposes.
Payments on the website are processed by a third party, which
adheres to the privacy policy that is set out here. We have a non-disclosure
agreement with this third party, and they are certified by all
the major card issuers to hold details securely.
Validation checks
All credit and charge card holders are subject to validation checks
and authorisation by the card issuer. If the issuer of your payment
card refuses to authorise payment to us, we will not be liable
for any delay or non-delivery. In addition, in the interests
of preventing fraudulent use of credit, debit and charge cards,
H.Samuel will validate the names, addresses and other information
supplied during the order process against commercially available
records (e.g Electoral Roll data, Credit Reference Services).
A third party may also be instructed to complete these checks.
By ordering from the hsamuel.co.uk website you consent to such
checks being made. We may need to contact you by letter, telephone
or email to verify details before we are able to process and
dispatch your order or we may be unable to accept your order.
Any information given may be disclosed to a registered Credit
Reference Agency which may keep a record of the information.
All information provided will be treated in accordance with the
Data Protection Act 1998. These measures are taken as extra protection
for you, to ensure your online shopping experience with us is
as safe and secure as possible.
How long will we keep your information?
We will only keep your personal information for as long as necessary
and consistent with the purpose for which you have given it to
us. Except where needed to respond to a query from you or fulfil
an order, we will delete your personal information on request
by you.
What are 'cookies' and how do we use them?
When you place an order on the website and enter your name and
details, you will become a recognised user, and we will send
a cookie to your computer. A cookie is a small file that may
be placed on your computer's hard disk for record-keeping purposes.
Cookies do not contain any information that can personally identify
you. They help us to recognise you when you visit the website
and make use of the service so that the service can be tailored
to your needs. Our email provider may set cookies on your browser
if you open an email they send you on our behalf.
By using cookies, we can make your online experience more efficient.
For example, they allow you to store your chosen items in your
shopping basket, without losing them between visits, and to make
the checkout process faster by having your card and delivery details
ready to use.
We will also use cookies for the compilation of certain statistics
(which do not identify you personally) relating to the use of the
website. Such information may include the number of visits, average
time spent, and other statistics relating to the website.
You may set your browser to notify you when you receive a cookie,
giving you the chance to decide whether or not to accept it. If
you decline to accept a cookie, some web pages may not function
properly or you may not be permitted to access certain services
offered on the website.
Security guarantee
Our website uses a secure server which uses
SSL technology (secure sockets layer) to make sure that all your
credit or debit card transactions are completely secure. Every time we receive an order, we use fraud checking systems
as well as authentication processes before we fulfil it.
When you use our website, the secure server will encrypt all of
the personal information you send us, including credit or debit
card number and name and address. Encryption turns the information
you enter into bits of code which are then securely transmitted
to us over the Internet.
We will take all reasonable measures to keep your personal information,
order and payment details secure. However, we cannot be held liable
if an event beyond our control results in loss to you.
Validation checks
All credit and charge card holders are subject to validation checks
and authorisation by the card issuer. If the issuer of your payment
card refuses to authorise payment to us, we will not be liable
for any delay or non-delivery. In addition, in the interests
of preventing fraudulent use of credit, debit and charge cards,
H.Samuel will validate the names, addresses and other information
supplied during the order process against commercially available
records (e.g Electoral Roll data, Credit Reference Services).
A third party may also be instructed to complete these checks.
By ordering from the hsamuel.co.uk website you consent to such
checks being made. We may need to contact you by letter, telephone
or email to verify details before we are able to process and
dispatch your order or we may be unable to accept your order.
Any information given may be disclosed to a registered Credit
Reference Agency which may keep a record of the information.
All information provided will be treated in accordance with the
Data Protection Act 1998. These measures are taken as extra protection
for you, to ensure your online shopping experience with us is
as safe and secure as possible.
Security Code
We will ask for your security code when you enter your card details.
This is the last three digits on the signature strip on the back
of your credit or Maestro card. American Express card holders
this is the four digit number found on the front of the card.
It guarantees that you physically have the card when you order
and ensures that fraudulent orders cannot be placed with your
card number alone.
Children
By using the website you confirm that you are at least
18 years old, or, if you are under 18, that you are accessing
the website with the consent of your parent of guardian. We do
not
sell products to children, but we do sell children's products
for purchase by adults.
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