Refund Policy

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 30 days after the day following delivery of the goods.

How to return an item

1. Contact the call centre on 08000 432 374, wWe will send you a letter with pre-paid labels to attach to your parcel so postage will be free.
   Place the items in their original packaging and make sure the parcel is sealed securely. You should also place a copy of the despatch note you received with your order into the parcel.
2. For refunds: once we have assessed the items, the money will be put back on to the credit/debit card that was used to place the order online.
3. This returns policy does not affect your statutory rights.

Cancelling an order before despatchIf you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.

Faulty Items

The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods. Further information can be found at www.consumerdirect.gov.uk. If you do receive a faulty item, please follow one of the procedures outlined above.